What: Webinar featuring how Verizon’s groundbreaking Center of Enablement (COE) successfully aligned research expertise with CX insights, co-hosted by commonFont and Qualtrics
When: 11:00 a.m. - 12:00 p.m. on Wednesday, September 3rd
Where: Virtual (link will be emailed to all registered participants)
WHAT TO EXPECT AT THE EVENT:
In today's competitive landscape, true growth stems from a strategic approach to customer experience. Join us for this insightful one-hour webinar, hosted by Qualtrics, where industry leaders from Verizon will reveal how their groundbreaking Center of Enablement (COE) has successfully aligned research expertise with CX insights, orchestrating action and delivering profound cross-functional success.
Hear directly from the teams who have collaborated to break down organizational silos, leveraging their powerful partnership to foster transparency, enable faster decision-making, and significantly enhance customer understanding.
In this session, you'll learn:
How Verizon orchestrates action across the organization with clarity.
How Verizon’s change strategies overcame habits, fear, and fatigue for lasting success.
How Verizon envisions AI-driven CX transformation.
